Kim Houlne

Long before the gig economy took hold, Kim Houlne, founder of Working Solutions , saw the value of on-demand contact center outsourcing, delivered by remote and independent customer service agents. For CNN, chief executive Kim Houlne of Working Solutions shares her insight for work-from-home success, which is vital today for remote workforces. Read... more. Breaking free of brick-and-mortar call centers, Working Solutions chief executive Kim Houlne introduced the industry to virtual contact center solutions. Her company broke ground in 1996 with its home-based agent model in the USA, later expanding into Canada. FlexJobs, a distributed workforce expert, has named Working Solutions among its Top 100 Companies with Remote Jobs for six years in a row. Based in Dallas, Texas, the company today is one of the worlds largest, customer-care workforces, with 150,000+ agents. Kim accrued significant marketing and management experience before starting Working Solutions as a woman-owned business. She held senior marketing management positions in consulting, as well as in financial and insurance industries. They included: Intuition is as important as a business degree. Thinking one step ahead and having the ability to predict how your clients will respond, or what will happen in your market, are critical to business success.Read More