Kennedy Training Network
Education · Florida, United States · 11-50 Employees
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Overview
Headquarters
5595 Orange Dr Ste 201, Davie, Florida, ...Phone Number
(954) 533-9130Revenue
<$5 MillionIndustry
About Kennedy Training Network
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$14K
Kennedy Training Network Tech Stack
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Kennedy Training Network News & Media
Expressing Empathy Truly Resolves Guest Complaints
KTN trainer argues that expressing genuine empathy before apologizing is the most effective yet most commonly skipped step in guest complaint resolution, with coaching key to breaking ingrained staff habits.Kennedy Training Network Announces Relaunch Of Its Front Desk “Heart of Hospitality” Certification Training Program
Kennedy Training Network relaunches its Certified Heart of Hospitality (CHH) program for front desk staff, updated for 2026, with remote or on-site delivery starting at $199 per person.Doug Kennedy’s Next Staff Training Webcast: Proactive, Polite, and Productive Hotel Sales Prospecting
Doug Kennedy's free July 24 webcast covers proactive hotel sales prospecting habits, CRM use, and warm-calling tactics, with future sessions on humanification and upselling.Train Your Team To Intentionally Communicate Hospitality Vibes
A hospitality trainer outlines how to teach frontline staff to intentionally project positive energy using proxemics, kinesics, vocalics, and active listening techniques to build guest loyalty.
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Frequently Asked Questions Regarding Kennedy Training Network
KTN is the lodging and hospitality industry's go-to source for training programs and related supportive services (such as telephone mystery shopping and remote QA assessment) in topic areas of hotel sales, catering/event sales, reservations selling, and hospitality & guest service excellence. KTN President Doug Kennedy has been a fixture on the lod... Read More