Kaleidoscope

TThis was one of the few programs which delivered measurable business results. Our training need analysis revealed, that communication was one of the major factor impacting customer satisfaction, particularly at early career stage. Kaleidoscope assessed our needs, identified specific issues in communication& customized a program and delivery style... completely adaptable to the target audience. The program was extremely interactive and fully practice oriented. Facilitators were outstanding and flexible .Additional support in the form of mentoring, outside of the class was a great help to our learners . The program design was inclusive with lots of hands on exercises, assignments, quizzes , pre and post assessments .With a satisfaction rating of 96% , program increased the confidence of learners in communication and helped transition into their roles faster. Kaleidoscope worked closely with our team in identifying our needs and customizing the solution to meet those needs. They have been a true partner at every stage of assessing needs, solution fitment, business impact and delivering value Kaleidoscopes team has worked extensively with our firm for over a year, across a wide range of consulting assignments. What started off as a one-off consulting program for our sales team, culminated into a highly impactful engagement, where Kaleidoscope enable our Sales teams to function better, implement a CSAT for our customer service team, set-up a quality assurance department and most importantly, enhance the quality of our functional output overall by 35%! Ive understood that it's normal to be nervous, he smiles. Its about keeping that aside and dealing with the situation. Some credit for that equanimity must go to Afeef Ahmed (Kaleidoscope), his mind coach. He asked me to be aware of how I reacted after every bad shot. One bad shot would lead me into a negative spiral, a string of more bad shots. So what he helped me do is jump out of it and approach the next shot afresh. Little things like these have come together. We ...Read More