ITSMI

The IT Service Management Institute (ITSMI) is the trade name of Virtual Service Management Corporation, a privately owned and operated South Dakota company. Our mission at ITSMI is to provide our customers and members with vendor independent education and consulting services of the highest quality and to help IT organizations "Gain Visibility and... Management Control over the Quality and Cost of Providing IT Services". We have been at the forefront of the IT Service Management initiative here in the US since establishment in 1996 and are one of the three Founding members of the itSMF USA, and the Founder of the Service Management Institute. We have trained and help form many of our current competitors whilst remaining proudly independent. Our consultants each have over 20 years in the IT profession, many of which were served as managers, directors, or senior executives in one or more data centers. We are practitioners first then educators. When we educate we prefer to facilitate rather than instruct. We were the first US company to be approved as an ITIL 'accredited training organization (ATO)' and to deliver ITIL Service Manager classes.Read More