iPARTNER

iPARTNER is a web based recording and reporting database, built around the FM Group best practice methodology, and is action and outcome focused for continual improvement. iPARTNER captures the diagnostic data from each side of your valued relationships and produces a series of reports on targeted aspects of the scoring to enable snapshots or in de... pth visibility. Outcomes and targets can be allocated and scheduled from the diagnostic responses to enhance your partner relationships. The principle behind iPARTNER is to add traceability, structure and metrics to valuable enterprise relationships, by comparing the perceptions from both sides of the relationship. A web system built around best practice scorecards and diagnostic reporting, iPARTNER introduces benchmarks and visibility where otherwise it's difficult to analyse, and acts as an early warning to improve areas needed urgent attention. Where there is a misalignment in perceptions or objectives of the relationship this will be highlighted in the reports to enable proactive resolution, repeatable periodically as part of a continual improvement process. iPARTNER poses a series of diagnostic questions - Critical Success Factors (CSFs) about the specific relationship, covering several 'dimensions' such as Strategic, Commercial and Operational - to be answered by the responsible persons on either side; the answers provided silently score the individual's response. iPARTNER then compares the results to highlight where perceptions are aligned - and more interestingly where there is a misalignment, allowing results to be analysed by the FM team. This exercise will be repeated across key service areas, and customised to include specific criteria and follow on targets / outcomes resulting from the diagnostic and its analysis. iPARTNER is especially strong when covering relationships that are difficult to otherwise benchmark to ensure that contract renewal isn't taken for granted.Read More