Integrity Consultants

Integrity Consultants is a full-service Market Research, Mystery Shopping, and Business Intelligence service provider. Integrity Consultants provides traditional mystery shopping and video shopping programs, evaluations related to compliance, loss prevention, quality assurance, customer service, customer satisfaction, and the customer experience, a... s well as competitor research, pricing studies, focus groups, merchandising, in-store marketing, and customer and employee surveys. We work directly with the client to develop a program meeting the client's unique requirements and specifications. Qualitative and quantitative data are obtained and analyzed then utilized to evaluate service and quality, develop training and reward programs, and maximize customer retention and profitability. Clients are provided with great insight into the daily operation of their businesses from the customer's point of view. Observations at the point of contact between the employee and customer, whether on-site at the store level, online, or via telephone, are utilized to assess customer and employee satisfaction, compliance, the success of marketing campaigns, and issues related to loss prevention and quality assurance. Integrity Consultants is a proud member of the Mystery Shopping Providers Association (MSPA) and Accredited by the Better Business Bureau (BBB) with an A+ Rating. Your Success is Our SuccessRead More