Infowavz International

Infowavz is a quality-driven organization with a strong commitment to excellence in every aspect of the enterprise. The integration of our processes, best practices, people, quality management systems and core technologies is facilitated and monitored by our Quality Team. Through our comprehensive quality processes and systems, we assure delivery e... xcellence to our clients and partners. We have a unique quality management system that incorporates the best of leading global certifications and quality standards, including COPC, ISO, eSCM, Six Sigma, industry and Infowavz best-practices. Each one of these standards/ practices provides us with valuable tools, resources and measurement metrics, enabling us to deliver truly outstanding and differentiated solutions for our clients and partners. For example, ISO provides us with the process-framework, which forms the foundation of our quality management system. COPC provides the key performance measure metrics that are relevant to our industry. eSCM provides the tools and maturity in project management, IT implementation and process migration environment. Six-Sigma enables us to measure and quantify our process and delivery maturity, enabling continuous process improvement. Industry best practices help us incorporate and integrate knowledge available with our clients, partners and competitors. And Infowavz best practices are the result of all these quality systems, customized to the offshore context through our unique experiences. Our Quality team continuously facilitates and develops the quality of our business processes and delivery. The Quality team's comprehensive root-cause analysis provides our Operations team with invaluable feedback and enables our training team to develop on-going performance improvement programs through skills enhancement of our people. The Infowavz Quality Assurance and Control department constantly monitors customer interactions to assess quality issues including timing, response time and accuracy, individual agent performance, and overall ...Read More