Indico

We pride ourselves on providing the most current and legally viable systems to our clients. We will not enter into a contract with a client that does not also negotiate a maintenance and support plan with us. We believe in a long-term relationship with the customer because you never know when you will need assistance... today, tomorrow, four years... from now. The Indico product suite needs to stay running and reliable all the time. Each contract includes a one-year maintenance plan included in the price. Our clients are entitled to unlimited telephone, web, and email support. We provide access web based, interactive CRM management for each client. We also provide an online BBS for our clients to participate in - in fact many of our customers are moderators on this site. We sponsor and fully support user groups, although we demand that client agencies maintain governance of each group. Our maintenance contracts entitle each client to quarterly or annual updates on each licensed product, and full support during the upgrade process. Clients that are current under a maintenance plan also recieve the added bonus of discounted licensing on additional Indico products and reduced on-site support and refresher training. Clients may also benefit from additional custom reports, documentation, and training tools that are readily available from our secure FTP site. In short, we leave no avenue unavailable for client satisfcation.Read More