Hi-Flame Fireplace

Hi-Flame offers the original retail purchaser a 1 Year Warranty with a further limited 4 Year Extended Warranty subject to the following terms and conditions being met. Claims under this Warranty must be reported in the first instance to the dealer you purchased the stove from. In the unlikely event of a Warranty claim being made the claim will onl... y be entertained by Hi-Flame or their distributors if it follows this procedure and complies with the Terms and Conditions set out below. To be eligible for the Hi-Flame Warranty, when your stove has been installed, you must have sent us a fully completed Warranty Registration Card. A Warranty Registration Card is supplied inside each stove and without its completion and receipt by us the optional extended warranty will not apply and any warranty claim after the first 12 months, since the date of purchase of the stove, will not be valid. In the unlikely event that your stove was supplied without a Warranty Registration Card, and it is less than 12 months since you purchased your stove, you can download a Warranty Registration Card online (Please contact us if you require access to the dealer area to view and download the warranty forms). Your new Hi-Flame stove has been tested to CE EN13240 or EN13229 as appropriate in Europe to ensure that it meets strict UK and Irish constructional, performance and safety standards. It is not the responsibility of Hi-Flame or their distributors to ensure that the appliance is installed and operating correctly at the time of the installation. This is strictly the responsibility of the stove owner and any complaints regarding the performance of the installation should be addressed to the stove dealer or the stove installer. If it is necessary for Hi-Flame to send a service engineer to examine the stove then an initial standard call-out charge of £80 / 100 will be applied, which must be paid in advance, before a service engineer's appointment can be made. Should it subsequently be found that the stove is at fault then Hi-Flame will ...Read More