Heart New Media

The control of media has shifted to the customer. Brands, companies and organisations must make their customers communities, conversations and identity central to their business to create engaging experiences to meet these new expectations. We are passionate about helping brands deliver engaging experiences to meet the needs and expectation of thei... r social customers. Our mission is to provide a comprehensive range of innovative and agile strategies, research, design and marketing service to accomplish this. We match brands with customers by driving engagement through our deep understanding of customer analytics and insights, combined with market and competitor insights. We take a customer-centric multi-channel marketing approach to engage with your customers with the right message delivered through the right channel at the right time to drive sales, improve conversions, build customer loyalty and create communities of brand advocates. Firstly, we are experienced business people which makes us strategists. Understanding the why is the starting point to everything we do. Understanding the 'why' involves listening to you, understanding your business and goals, and matching this with 'insight'. Insight allows us to understand your market, competitors and your customer segments, their individual needs, desires, goals and how they wish to engage with you. Understanding this 'insight' allows us to develop optimum multichannel solutions that match your objectives and help add value to your business. Heart New Media is an independent customer engagement agency based within 40 minutes from London offering innovative results-driven digital marketing, website design and customer engagement and customer experience research and strategy services. "The projects were managed extremely well with excellent communication and understanding. The research and strategy was very well received within the business and has facilitated better decision making in key areas of our organisation." Research Manager, Financial Times Our focus ...Read More