Gramedia

Gramedia, established in 1970, operates within the Record, Video & Book Stores and Retail sectors, reporting $206.1M in revenue. Its core offering is Gramedia GO, an omnichannel service developed with Gramedia Digital Nusantara, designed to enhance the book shopping experience. This initiative integrates online (Gramedia.com) and offline channels, providing a seamless customer journey and ensuring broad accessibility for book enthusiasts across Indonesia through technological innovation.

Gramedia GO features two primary services: Pick Up in Store and Order from Store. Pick Up in Store allows online orders from Gramedia.com to be collected at Gramedia stores, eliminating shipping costs, a feature piloted at Gramedia Matraman and planned for nationwide rollout. Order from Store assists customers in acquiring out-of-stock books by facilitating direct shipment to their desired address via expedition couriers. This operational model supports a workforce of 1,000-5,000 employees. Meet Gramedia's team to understand the organizational structure driving these initiatives.

The company's product focus centers on delivering a superior, seamless shopping experience. Gramedia's strategic positioning is reinforced by numerous hashtags indicating strengths in finance, marketing, IT, engineering, sales, and operations, alongside B2B, B2C, mobile app, and e-commerce capabilities, notably Magento. With a significant market presence in Indonesia's retail and publishing landscape, Gramedia leverages its long history and diverse operational facets to serve its customer base.