Global Contract Solutions

Global Contact Solutions specializes in developing integrated outsourced inbound solutions that allows us to handle all your outsourced needs. Whether its sales or support we handle every customer contact effectively giving your customers an unparalleled experience guaranteeing calls are handled in a way our clients are proud of. Our staff forms th... e core of our commitment to deliver exceptional service aimed to exceed our client's expectations. We recruit and hire the most qualified individuals and further train them to excel in our highly attentive service environment. Our well-developed, proven and thorough procedures ensure our team is prepared and accountable for the success of your program. Using our cutting edge technology, we are able to integrate to any 3rd party system to ensure inbound calls are handled effectively. We are able to synchronize our phone systems to your CRM/Database and other phone systems to ensure no call is left behind. Our flexible Order Entry system plugs directly into your systems to process sales in real time. All information collected on phone calls is pushed to your Database. We offer live monitoring and reports so you are aware of what is going on.Read More