Fresher Cleaning

We pride ourselves on the punctuality of our cleaners. But while we do our best to arrive 10-15 minutes before your scheduled arrival time, please understand that unforeseen circumstances such as traffic, accidents, weather, etc. Because of this, please allot a window of 30-45 minutes for the cleaners to arrive. Don't worry; if we're running late,... we'll shoot you a call. If nobody has arrived yet after this window and you haven't received a call, please give us a ring at 778-800-1237 and we'll get the issue sorted out for you right away. What should I do if my cleaning team doesn't show up? We pride ourselves on the punctuality of our cleaners and this situation should not happen. But in the rare instance that it does, please give us a ring at 778-800-1237 right away and we'll get the issue sorted out for you immediately. What should I do if something gets damaged? We pride ourselves on the reliability of our cleaners and the quality of service they provide. Almost all of our bookings go smoothly, but in the rare case that something goes wrong, we'll help you resolve the issue immediately. If something gets damaged, please take pictures of the items and email it to support@freshercleaning.com immediately. Note that submission of claim does not guarantee a reimbursement of any kind. We reserve the right to fix an item instead of replacing it. Fresher Cleaning will require proof of purchase and proof of damage before we can settle any claim. We will determine the market value of damaged item based on purchase price, date purchased, the current condition of the item, and the cost to fix the item. This does not always equal the value to replace it with a new item. Without proof of purchase, we can only pay up to 25% of the market value. What should I do if something is missing? We pride ourselves on the reliability of our cleaners and the quality of service they provide. Almost all of our bookings go smoothly, but in the rare case that something goes wrong, we'll help you resolve the issue immediately.Read More