Forethought
Highly Engaged Employees
Highly Engaged EmployeesCustomer Engagement Platforms · California, United States · 51-200 Employees
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Overview
Headquarters
345 California St Ste 600 And 700, San F...Website
www.forethought.aiRevenue
$23.9 MillionIndustry
ZI Rank: 2
Signal Type
Dec
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ZI Rank
5
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2
About Forethought
Launched in 2017, Forethought is a leading generative AI company providing customer service automation that helps support teams maximize efficiency and productivity. Forethoughts products enable seamless customer experiences by infusing generative AI, powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledgeall from one platform.Explore more
Forethought Org Chart
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Forethought is experiencing very low activity levels compared to other companies in the Software sector.
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Forethought financials insights
Gather financial insights about Forethought, including details on funding rounds, investors, total funding, and acquisitions, to gain a comprehensive understanding of their financial strategy.
2018
Series A
$9M
2020
Series B
$17M
2021
Series C
$65M
2025
Series D
$25M
Forethought Tech Stack
A closer look at the technologies used by Forethought
Most Recent Scoops
Event
Product Marketing, Events, Contact / Call Center, Customer Engagement, Sales, Omnichannel, Software, Workforce Management, Customer Service, Field /Outside Sales, Artificial Intelligence, Customer Experience, Field Marketing, HR Operations
Mergers & Acquisitions (M&A)
Mergers & Acquisitions, Acquisitions, Mergers
Open Position
Open Position
Person-Based
Forethought News & Media
Survey Finds Agentic AI Helps CX Teams Handle 57% More Customer Service Tickets
SAN FRANCISCO--(BUSINESS WIRE)--Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found. “Companies using AI that can go beyond responding to questions to take action and resolve customer issues are seeing the biggest improvements in satisfaction, retention and efficiency,” said Deon Nicholas, president, executive chairman and co-founder of Forethought. “Over the past yeaForethought Introduces Voice, Becoming the First Complete Agentic AI Platform Across All CX Channels
SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. “Agentic AI can now offer seamless customer service on any channel, without the need for complex decision trees or human oversight,” said Deon Nicholas, co-founder, president and executive chairman of Forethought. “Building a voice AI that can truly resolve issues end-to-end is incredibly challenging, anAgentic AI Leader Forethought Achieves One Billion Monthly Customer Interactions, Setting New Standard in Customer Experience
SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in Agentic AI for customer experience, now processes over one billion customer interactions monthly. This demonstrates Forethought’s industry leadership in redefining CX by seamlessly integrating AI-driven automation with human-centric support. Agentic AI: Elevating CX Conversations Beyond RAG Forethought’s Agentic AI represents a significant leap forward in customer service. Most AI available on the market relies exclusively on Retrieval
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Launched in 2017, Forethought is a leading generative AI company providing customer service automation that helps support teams maximize efficiency and productivity. Forethoughts products enable seamless customer experiences by infusing generative AI, powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving... Read More
