EvaluAgent
Customer Engagement Platforms · United Kingdom · 51-200 Employees
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Overview
Headquarters
Digitalcity Bridge St West the Boho Zone...Phone Number
+44 8000119688Website
www.evaluagent.comRevenue
$16.4 MillionIndustry
ZI Rank: 1
Signal Type
Dec
Jan
Feb
Mar
Apr
May
ZI Rank
2
3
2
2
1
1
About EvaluAgent
EvaluAgent is a Quality Assurance (QA) and Performance Improvement platform that helps Contact Center Agents have better conversations with customers. Built by former QA leaders, EvaluAgents Smart Quality software blends AI with the best bits of traditional QA to improve the efficiency and effectiveness of Quality Assurance teams. Automating admin and streamlining workflows, this smarter approach empowers teams to evaluate more interactions, quickly identify areas for improvement and hold meaningful coaching conversations in a single platform.Explore more
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Revenue
Number of Employees
Type
Funding
Founded In
EvaluAgent
$16.4M
51-200
Private
$20M
2012
N/A
Company Profile Activity
Activity Insights
EvaluAgent is experiencing very low activity levels compared to other companies in the Software sector.
What does this means?
EvaluAgent is drawing exceptional interest within the Software industry, suggesting notable developments or strong market momentum, learn more about EvaluAgent.
EvaluAgent financials insights
Gather financial insights about EvaluAgent, including details on funding rounds, investors, total funding, and acquisitions, to gain a comprehensive understanding of their financial strategy.
2023
Series A
$20M
EvaluAgent Tech Stack
A closer look at the technologies used by EvaluAgent
Most Recent Scoops
Event
Product Marketing, Events, Contact / Call Center, Customer Engagement, Sales, Omnichannel, Software, Workforce Management, Customer Service, Field /Outside Sales, Artificial Intelligence, Customer Experience, Field Marketing, HR Operations
Project
, according to a mid-level source in content & experience, is in the midst of initiatives related to search engine optimization (SEO).
SEO / SEM, Search
Project
, according to a mid-level source in content & experience, is in the midst of initiatives related to customer relationship management (CRM).
CRM
Project
, according to a mid-level source in content & experience, is in the midst of initiatives related to call analytics and management.
Telecom, Analytics & Insights, Contact / Call Center, Data Management, Communications
Project
Operating Systems
EvaluAgent News & Media
evaluagent Partners with Five9 to Elevate Customer Experiences through Intelligent Automated Quality Assurance and Agent Performance Improvement
The evaluagentCX platform is now available on the Five9 CX Marketplace MIDDLESBOROUGH, UK, July 25, 2024 /PRNewswire-PRWeb/ -- evaluagent, a global leader in contact center quality assurance, agent performance improvement and workforce engagement software, today announced a native...evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS
evaluagent invites product testers for incoming feature, xNPS (Expected Net Promoter Score) MIDDLESBOROUGH, United Kingdom, April 24, 2024 /PRNewswire-PRWeb/ -- evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a...Voice Channel Continues to Prevail in Customer Service as Revealed by evaluagent
MIDDLESBROUGH, CLEVELAND, UNITED KINGDOM, March 26, 2024 /EINPresswire.com/ -- In an era dominated by digital interactions, the enduring significance of the voice channel in customer service has been highlighted by a survey of 1,000 consumers conducted …evaluagentCX Provides All-in-One Platform to Help Brands Elevate Customer Experience
Automated quality assurance and agent performance improvement software boosts the quality of sales and service interactions MIDDLESBROUGH, CLEVELAND, UNITED KINGDOM, February 8, 2024 /EINPresswire.com/ -- evaluagent, a global leader in contact center …
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Frequently Asked Questions Regarding EvaluAgent
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EvaluAgent is a Quality Assurance (QA) and Performance Improvement platform that helps Contact Center Agents have better conversations with customers. Built by former QA leaders, EvaluAgents Smart Quality software blends AI with the best bits of traditional QA to improve the efficiency and effectiveness of Quality Assurance teams. Automating admin... Read More
