Eric A Michrowski

Eric is a globally recognized leader in combining Human Performance, Operational Excellence and Process Improvement to drive Business Transformations that achieve substantial shifts in Customer Experience, Operational Reliability, Employee Engagement and Financial Performance. Combining elements of Organizational Development and Change Management,... his approach is anchored in over 15 years of hands-on experience in a blend of Operations Management and Management Consulting roles across Financial Services, Telecommunications/IT, Airlines and Logistics. In addition to leading operational portfolios, transformational programs and consulting teams, his experience ranges from leading a highly successful business turnaround in Investment Banking, leading a large safety portfolio through a material reduction in injury rates and key post-merger integration functions. He has led professional services teams of nearly 100 and operational teams of over 600 while consistently achieving top employee engagement scores. He is the Chief Operating Officer & Head, Americas for Sentis, a growing global Management Consulting firm specialized in delivering unparalleled business outcomes by tapping into the human potential within each business. Combining depth of expertise in neuroscience and psychology with a strong business acumen and focus on business outcomes, Sentis partners with clients to drive improvements to business performance which create sustainable value for shareholders, customers and team members. He is a highly sought after public speaker, conference chair and Executive speaker on the global scene and has received several international awards both personally and for the teams he has led including Top Global Deployment Leader in Process Excellence (2012), Top 10 Best Places to Work in Process Excellence (2010), Honourable Mention for Best Process Excellence Deployment (2013). He holds a Bachelors in Laws and a Lean Six Sigma Master Black Belt and currently lives in Vancouver, Canada.Read More