Envoy

Laura is the founder of Envoy. Read More + An alumna of both Salesforce (7 years) and Zendesk (4 years), Laura has been working to help companies large and small tailor CRM platforms to meet their business needs for over a decade. Lauras tenure at these two industry leaders taught her not only the importance of exceptional customer experiences but... also the importance of building for future scale. Laura decided to take her passion for customer experience to the next level and founded Envoy with the vision to pair thoughtful customer experience design with process best practices. Laura takes the same customer experience principles she enables for her own customers to heart for her own business and prides herself on Envoys collaborative and friendly approach. Since its founding, Envoy has completed over 500 projects and has earned a reputation as Zendesks go-to partner for custom implementations. For this energetic cyclist, entrepreneur and mother of 3, solving complex client challenges is always rewarding, but its the human side of business that she looks forward to each day. Katie believes project management goes beyond the spreadsheet. Read More + Adaptable, approachable, and focused, Katie knows how to drive a project forward while understanding the unique attributes of a new organization. Calm and cool under pressure, her resilience allows her to handle project curveballs flawlessly. Katie has more than 10 years of experience leading a variety of SaaS implementations and client partnerships. She earned her bachelors degree from the University of California, Davis. When shes not advising clients on the best path forward, shes hiking outside with her toddler son. Lisa is Envoys relationship guru. Read More + Whip-smart and full of positive energy, Lisa has a talent for bringing people together and leading the conversation to an insightful place. More than 10 years of direct software sales experience plus a rewarding four years at Zendesk have taught her that success is directly tied to the success of her ...Read More