eMBED Health Consortium

We help local, regional and national organisations deliver their ambitions through: User-centred service designs Multi-channel engagement Patient experience research Patients-centred service transformation Strategic communications and engagement (internal and external) Organisational change Thought leadership As a leading provider of business outso... urcing to the public sector, we provide an integrated portfolio of back-office and customer-facing support services at a time when the public sector is facing its most significant financial challenge for generations. Our support services infrastructure provides the economies of scale and innovation required to create cost-effective, sustainable solutions that help transform organisations and allow them to release resources to reinvest in activities which directly impact on patient care. Typically we deliver services through long-term partnerships with our customers, including: HR and payroll: as a provider of managed and bureau HR and payroll services (over a million payslips a year) Pensions: as a provider of administration services Finance: as a provider of a full range of finance and accountancy services Customer services: working with our customers to transform the way they interact with their customers and optimise their operations to improve access to the services they need. We have a strong track-record of providing award-winning and leading edge transformational support to CCGs and the wider health and social care landscape. Our approach to transformation facilitates the development of new models of care across health and social care economies and ultimately allows us to programme manage the implementation of a new, joined-up whole system model. Our approach is based upon developing a consensus for change, as getting clinicians, service users/carers and managers to support a transformation programme is critical to its success. This is the vital first step before moving into the modelling, design and implementation of a transformation programme. This will be ...Read More