Elite CXS

A strong integrated Customer Experience management program that combines Voice of Customer, Mystery Shopping and Employee Engagement under one reporting umbrella gives you the competitive edge your company needs to achieve or maintain market dominance. Understanding the true Voice of the Customer can help you to understand what the world is saying... about your business. This will help to determine, meet and exceed your overall program and campaign goals. By combining our TrueVoice CX, Mystery Shopping, Auditing, Competitive Benchmarking, Employee Engagement and targeted Market research provides you with a 360-degree view of your operation. State-of-the-art reporting tools and analytics pull out trends in customer feedback, mystery shopping results, competitor analysis and employee awareness and we use that information to draw conclusions that helps our clients improve their operational, sales, and financial performance. Integrated Dashboard views give you instant snapshots of overall and comparative performance. Detailed reporting is available at your fingertips and executive summary reports are provided by Elite CXS with key statistical findings and recommendations In our early days, Elite CXS recognized a strong demand for a higher quality covert video mystery shopping program. We focused on this segment of CX management for our first two years and designed a covert video mystery shopping program that is unparalleled in the industry still today. We raised the bar on quality for evaluators, editing features, methods of delivery and program options. We turned the program into something that could not only be used by the management on the store level but a tool that could be utilized by an executive management team. We have carried this same approach through to our full suite offerings today. Total quality management is a key underlying driver to everything we do and deliver for our clients. Certified evaluators/auditors = better customer experience feedback We take time to understand our clients and their ...Read More