Eircom

We are continually investing in the network, our technology, our people, and our skills to deliver a first-class service for your business. Our Belfast Network Operations Centre is at the heart of our Service Commitment. Using state-of-the-art monitoring tools, we provide single first-line support with 24/7 real-time monitoring of the availability... and performance of your networks. We are dedicated to identifying & resolving issues before they ever impact the client. Our NOC and service desk are located in the same building and all our front-line customer support agents are ITIL- certified and are skilled and equipped to look after your needs, first time every time. This allows us to offer you a better service experience and improved first call resolution. We are committed to making your job easier. Our SLAs provide first-line illustration of the commitment we have to keeping your business connected, all the time. We provide guaranteed response and resolution times given you ultimate peace of mind. SolutionsRead More