DSG Financial Services

It is the aim of DSG Financial Services (Scotland) Ltd (trading as DSG Capital Finance) to provide a very high standard of service to every client. It is important to the company that all complaints are resolved as quickly as possible and to the complete satisfaction of the company's clients. This procedure explains how the company will deal with a... ny complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction. If you have a complaint about any aspect of the company's service then the company would like to hear from you. You can contact the company by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help the company to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing. To help the company resolve your problem you should provide the following information: Your full name and contact information Full details of your complaint Your agreement details Details of what you would like the company to do to put things right Photocopies of any relevant paperwork The company will try to resolve your complaint immediately; however, sometimes this may not be possible. In the unlikely event that the company is not able to resolve your complaint by the end of the third business day after it is received, the company will keep you informed of the progress of the company's investigations and provide the company's final response in writing providing the company's findings and the action to then take. If you have arranged a regulated finance agreement with the company and are not satisfied with the company's final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of the company's final response. When the company send you the company's final response, the company will also provide you with a copy of the Financial Ombudsman Service's ...Read More