Daktela
Content & Collaboration Software · United Kingdom · 51-200 Employees
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Overview
Headquarters
18 Minerva Ave, Chester, Cheshire, CH1 4...Phone Number
+44 2080890443Website
www.daktela.comRevenue
$8.5 MillionIndustry
ZI Rank: 1
Signal Type
Dec
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ZI Rank
1
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About Daktela
Daktela offers cloud-based CCaaS software designed for omnichannel communication to enhance customer service. Their solutions include various features such as incoming calls, webchat, social media management, and AI-driven functionalities like chatbots and reporting tools. The company targets diverse industries including e-commerce, travel, finance, and healthcare, providing scalable contact centre solutions. Daktela aims to boost customer satisfaction by integrating productivity tools and real-time analytics to support effective customer engagement.Explore more
Daktela Org Chart
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Company Profile Activity
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Daktela is experiencing very low activity levels compared to other companies in the Software sector.
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Daktela Tech Stack
A closer look at the technologies used by Daktela
Most Recent Scoops
Project
, according to a front-line source in Product Development, has completed initiatives related to data labeling within the last nine months.
Product Development, Data Management, Product Management
Project
, according to a front-line source in Product Development, has completed initiatives related to third-party libraries within the last nine months.
Engineering, Product Development, Product Management, Outsourcing
Project
, according to a front-line source in Product Development, has completed initiatives related to conversational intelligence within the last nine months.
Business Intelligence, Product Development, Product Management, Customer Service, Language Technology, Customer Marketing, Language
Project
, according to a front-line source in Product Development, is planning to release a request for proposal (RFP) for initiatives related to automated deployment.
Implementation, Request for Proposal (RFP), Product Development, Automation, Product Management, Software
Pain Point
Project
Pain Point, Quality Assurance, Product Development, Product Management
Daktela News & Media
An investment into artificial intelligence as Daktela buys Coworkers.ai
Global technology company Daktela, which provides its own software for communication between companies and customers, customer experience management and internal communication, acquired a majority stake in Coworkers.ai. Coworkers.ai is a leader in the Czech market providing its own intelligent chatbots and voicebots. Its customers include Komerční banka, Kooperativa, Generali Česká pojišťovna, stavebniny DEK or the online supermarket Košík.cz. Coworkers.ai was founded in 2019 as an offshoot of tDIDWW and Daktela team up for extended contact center reach
To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world.Sandberg Capital acquires a minority stake in Czech group Daktela, a leading provider of Cloud ...
Sandberg Capital, through the Sandberg Investment Fund II, acquired a stake in the fast-growing Czech technology company Daktela, which focuses on providing complete solutions for contact centers and communication with customers. Following the investment, the majority stake in the company remains with the founders – David Hájek and Richard Baar. Both will continue to manage the company together with the existing management team.
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Frequently Asked Questions Regarding Daktela
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Daktela offers cloud-based CCaaS software designed for omnichannel communication to enhance customer service. Their solutions include various features such as incoming calls, webchat, social media management, and AI-driven functionalities like chatbots and reporting tools. The company targets diverse industries including e-commerce, travel, finance... Read More
