CXperts

CXperts, established in 2020, is a minority- and women-owned provider specializing in omnichannel contact center solutions. The company delivers a comprehensive suite of services including customer care, technical support, sales, social media moderation, collections, and back-office operations. Leveraging certified technologies, CXperts focuses on delivering high-quality customer experience (CX) and fostering a culture of inclusion and career development. Their offerings span across various industries, positioning them as a versatile partner for businesses seeking robust customer engagement strategies.

With a significant global workforce, CXperts operates through U.S.-based remote teams, alongside operations in Mexico, Guatemala, Colombia, Belize, South Africa, Spain, and the Philippines. This extensive geographic reach supports a diverse client base. The company employs between 1,000 to 5,000 individuals, managing operations across at least two listed locations. CXperts emphasizes scalable and cost-efficient customer experience solutions, acting as a trusted nearshore and offshore partner. Meet CXperts's team to understand the professionals driving their service excellence and operational capabilities.

As a B2B and B2C service provider, CXperts supports brands of all sizes, from startups to enterprises, with flexible and end-to-end customer engagement services. Their product portfolio includes contact center services, BPO, customer engagement, demand generation, and community support. The company competes in a dynamic market against entities like MCI Companies and Etech, aiming to differentiate through specialized service delivery and a commitment to operational excellence. Their strategic approach ensures clients receive tailored solutions designed to enhance customer satisfaction and drive business growth through superior interaction management.