CXone
Customer Engagement Platforms · 11-50 Employees
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Overview
Phone Number
+31 497550260Website
www.cxone.nlRevenue
$5.3 MillionIndustry
ZI Rank: 1
Signal Type
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ZI Rank
2
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About CXone
NICE Incontact offers an affordable all-in-one cloud solution tailored for small and medium-sized business (SMB) contact centers. Their CXone platform includes modules for Quality Management, Workforce Management, and Interaction Analytics, allowing organizations to optimize their operations at their own pace. The flexible WFO Pro Hybrid solution supports traditional telephony infrastructures while enabling a gradual transition to the cloud. With a focus on enhancing customer experience and agent engagement, NICE Incontact provides scalable tools that grow with the needs of the business.Explore more
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CXone Tech Stack
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CXone News & Media
Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio and AI-Powered CX
HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has selected NICE CXone to spearhead its digital transformation, leveraging NICE’s portfolio of next-generation CX AI technologies. The move to CXone from the incumbent solution will better support Arrow XL’s ongoing growth by scaling with speed and unifying communications with CXone’s centralized platform for thousands of weekly deliverNICE Expands Its Presence in Japan with Availability of CXone in Osaka
HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has launched a second CXone Cloud Region in Japan. This presents a unique and critical functionality tailored specifically for the Japanese market. NICE will provide a business continuity (BCP) service for CXone in Osaka, enhancing the overall resilience of CXone cloud infrastructure for Japanese customers. Osaka’s robust infrastructure and connectivity made it a strategic choice for hosting BCP cloud services, pNICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the launch of the 2023 CXone Fall Release, expanding AI and automation and increasing openness across the CXone platform. CXone is the industry’s leading interaction centric platform, enabling organizations to effectively manage all interactions - attended and unattended. As organizations look to infuse AI and automation throughout their CX operations, this release further enhances NICE’s leadership gap with unique capabNICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that CXone, the industry’s leading AI Cloud platform, has been named the outright Leader in ISG Provider Lens Contact as a Service (CCaaS) 2023 report out of 22 vendors evaluated. Leaders were noted as having a comprehensive product and service offering, a strong market presence and an established competitive position. NICE was recognized for its orchestrated connectivity, AI embedded proactivity and certified extensive
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NICE Incontact offers an affordable all-in-one cloud solution tailored for small and medium-sized business (SMB) contact centers. Their CXone platform includes modules for Quality Management, Workforce Management, and Interaction Analytics, allowing organizations to optimize their operations at their own pace. The flexible WFO Pro Hybrid solution s... Read More
