CXM Recording
Customer Engagement Platforms · Texas, United States · 51-200 Employees
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Overview
Headquarters
5600 NW Central Dr Ste 102, Houston, Tex...Phone Number
(866) 400-4296Website
www.cxmrecord.comRevenue
$14.8 MillionIndustry
ZI Rank: 1
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ZI Rank
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About CXM Recording
Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyze directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and requested contact center functionality. A single mouse click instruction is presented for listening to the recorded call, viewing the recorded screen activity, grading the interaction, emailing the call, saving the call, adding the call to a bucket for later action or reviewing the associated satisfaction survey. No other recording interface can match the CXM one click functionality! Whether your contact center has 5 agents or 1500 agents, CXM has the functionality and scalability you demand at a price point you desire.Explore more
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CXM Recording Tech Stack
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CXM Recording News & Media
ResultsCX Expands into Europe — Acquires 60K, a Leading Bulgarian Customer Experience Management (CXM) Company, and Establishes European Headquarters in London
LONDON and FORT LAUDERDALE, Fla., Oct. 04, 2022 (GLOBE NEWSWIRE) -- ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500 firms, today announced its strategic expansion into the U.K. and continental Europe through the acquisition of 60K, a leading Bulgarian CXM company, and the establishment of its European headquarters in London.TELUS International Named a ‘Leader’ on Everest Group’s 2022 PEAK Matrix® for Customer Experience Management in the Americas
VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International, a leading digital customer experience (CX) innovator for global and disruptive brands, has been named a ‘Leader’ by global research and advisory firm, Everest Group, in its Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment for 2022. “We are honored to have been recognized as a ‘Leader’ on Everest Group’s CXM PEAK Matrix for a fourth consecutive year, especially amidstCXM Recording & Quality Monitoring Announces General Availability of Version 6 Software Release
HOUSTON, Aug. 10, 2020 /PRNewswire/ -- CXM Recording & Quality Monitoring, an industry leader in Call Recording & Workforce Optimization solutions announced today the release of CXM Version 6 for the CXM Software Suite of applications. This new software version includes significant...
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Frequently Asked Questions Regarding CXM Recording
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Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyze directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and requ... Read More
