Customer Management Resourcing

CMR is a boutique recruitment agency which specialises in mid-executive level roles, offering permanent and interim contract solutions within the contact centre and customer experience division. We have direct and extensive experience of recruiting into contact centres, working in contact centres and managing contact centres. Customer Management is... how organisations communicate with the customer via an extensive multi-channel approach not just call centres, so when recruiting, businesses need industry experienced experts who understand this complexity. Multi-Channel comprises of inbound/outbound calling, live chat, email, social media, mobile, web and other marketing channels. We understand the unique qualities that are needed for these complex and often fast thinking roles. We understand because we have worked as contact centre managers, recruitment specialists and contact centre operatives. CMR is headed up by Paul Carter, an acknowledged expert in delivering across a span of industries from 20 seat centres to 10,000+. Paul has worked with and has a track record delivering for some of the largest global organisations within the customer management sector. He has run and set up departments in customer management recruitment, which has given him the experience of working with multiple clients simultaneously and delivering to tight deadlines. Our philosophy is to be single minded. We focus on this sector alone. We are not a recruitment agency for multiple sectors. This means for client companies trying to recruit the best talent we can hone your brief, facilitate a precision which enables the recruitment process to run quickly without wasting time. For candidates we will not recommend you for a job you are not suitable for. We will help you define, perhaps lift your horizons, but we will not oversell you. Of course, we will help you present yourself in the best light to succeed in the reputable brands we recruit for. For companies aiming to recruit the best talent, we aim to get to know your way of working, ...Read More