Customer Alliance
Customer Engagement Platforms · Germany · 51-200 Employees
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Overview
Headquarters
Tower B Ullsteinstr. 130, Berlin, Berlin...Phone Number
+49 493076289000Website
www.customer-alliance.comRevenue
$18.9 MillionIndustry
ZI Rank: 1
Signal Type
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ZI Rank
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About Customer Alliance
Customer Alliance provides customer experience management and online reputation management platforms. By collecting, distributing and analyzing guest reviews, Customer Alliance helps independent and chain hotels take control of their online reputation and increase revenue. The company is headquartered in Berlin, Germany.Explore more
Customer Alliance Org Chart
DV
Supervisor De Ventas
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Customer Alliance Tech Stack
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Customer Alliance News & Media
Customer Alliance Unveils AI Hub: Transforming Guest Feedback into Revenue-Driving Actions
Customer Alliance today announced its upcoming AI Hub, with multiple AI-powered tools designed to transform how hospitality businesses understand and act on guest feedback to drive measurable revenue growth.Guest Reviews and Feedback: The Path to Increased Revenue
Today the guest journey largely occurs online, from research, inquiry, booking, and even the check-in and check-out experience can occur digitally. With so much happening digitally, hotels need to maximize their customer channels as much as possible. One of the most powerful channels for hotels to invest in is guest feedback, both online guest reviews, and additional feedback collection mechanisms.Measuring CSAT: Why it matters and how to manage and improve it
In the hospitality industry, KPIs and metrics play a crucial role in evaluating and improving business performance. Metrics like occupancy rates, Online review scores, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room) are essential for assessing financial health, operational efficiency, and customer satisfaction.New Research: 83% of Short-Term Rental Guests Willing to Pay More for Properties with More Reviews
Customer Alliance today released its 2025 report: The ROI of Guest Review Management for Short-Term Rentals, revealing that 83% of surveyed guests would be willing to pay more for properties with a higher number of positive reviews compared to similar properties.
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Customer Alliance provides customer experience management and online reputation management platforms. By collecting, distributing and analyzing guest reviews, Customer Alliance helps independent and chain hotels take control of their online reputation and increase revenue. The company is headquartered in Berlin, Germany.... Read More
