Customer Alliance
Customer Engagement Platforms · Germany · 51-200 Employees
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Overview
Headquarters
Tower B Ullsteinstr. 130, Berlin, Berlin...Phone Number
+49 493076289000Website
www.customer-alliance.comRevenue
$18.9 MillionIndustry
ZI Rank: 1
Signal Type
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ZI Rank
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About Customer Alliance
Customer Alliance provides customer experience management and online reputation management platforms. By collecting, distributing and analyzing guest reviews, Customer Alliance helps independent and chain hotels take control of their online reputation and increase revenue. The company is headquartered in Berlin, Germany.Explore more
Customer Alliance Org Chart
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Customer Alliance Tech Stack
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Customer Alliance News & Media
Customer Alliance introduces AI Insights: discover growth opportunities in guest feedback instantly
Hotels are generating more guest feedback than ever, with the number of reviews continuing to rise across platforms. Recent data from Customer Alliance shows that review volume in July 2025 was 5.4% higher than in July 2024, reflecting how quickly guest voices are multiplying and shaping the industry. This aligns with wider trends, with industry insights reporting that 97% of hotel guests consult reviews before booking, highlighting how central feedback has become in the decision-makingCustomer Alliance Unveils AI Hub: Transforming Guest Feedback into Revenue-Driving Actions
Customer Alliance today announced its upcoming AI Hub, with multiple AI-powered tools designed to transform how hospitality businesses understand and act on guest feedback to drive measurable revenue growth.Guest Reviews and Feedback: The Path to Increased Revenue
Today the guest journey largely occurs online, from research, inquiry, booking, and even the check-in and check-out experience can occur digitally. With so much happening digitally, hotels need to maximize their customer channels as much as possible. One of the most powerful channels for hotels to invest in is guest feedback, both online guest reviews, and additional feedback collection mechanisms.Measuring CSAT: Why it matters and how to manage and improve it
In the hospitality industry, KPIs and metrics play a crucial role in evaluating and improving business performance. Metrics like occupancy rates, Online review scores, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room) are essential for assessing financial health, operational efficiency, and customer satisfaction.
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Customer Alliance provides customer experience management and online reputation management platforms. By collecting, distributing and analyzing guest reviews, Customer Alliance helps independent and chain hotels take control of their online reputation and increase revenue. The company is headquartered in Berlin, Germany.... Read More
