Credai Bengal

The Advisory & Grievance Committee of Credai Bengal consists of a panel of persons (Mediation Panel) comprising of some CREDAI Bengals eminent members and the legal team of Credai Bengal secretariat for constituting the Mediation Committees to address complaints, grievances or disputes of purchasers of real estate space against the developer member... s. The members of the Mediation Panel may be changed/added from time to time by the Advisory & Grievance Committee. The goal of this committee is to address and provide neutral resolution to the complaints received in a non biased way. It is noteworthy that this committee performs mediation and resolution by mutual consent only and does not practice any adjudicatory functions. 1 A complaint may be filed by any purchaser of real estate space against a Developer member of CREDAI Bengal for intervention and/or mediation in respect of any dispute/grievance regarding a project of such member or of his Business Group/affiliate or a project in which such member or his Business Group/affiliate is associated as a stakeholder.. 2 Upon filing of any complaint, the Credai Bengal Secretariat shall forward a copy of the same to the concerned Developer member for his response and shall simultaneously also forward copies of the same to each member of the Advisory & Grievance Committee. 3 Upon receipt of the complaint, the concerned Developer shall explore the possibility of resolving the dispute/grievance with the complainant. Within two weeks of receipt, the Developer shall send a written response regarding the complaint to the Advisory & Grievance Committee and shall also intimate the outcome of the settlement efforts. 4 If the dispute/grievance is resolved/settled, then the Advisory & Grievance Committee shall issue a letter recording satisfactory resolution of dispute/grievance to both parties. 5 If the dispute/grievance is not resolved/settled, then the Advisory & Grievance Committee shall within 6(six) weeks of filing of the Complaint decide whether it is a fit case for ...Read More