Covenant Industries

Covenant Industries has been providing Call Center Solutions for clients in the US since 1998. We address our client's needs by designing, implementing, hiring, staffing and handling the day-to-day management of call center representatives which in-turn allows our clients to focus on the core competencies of their business. In 2003 we expanded our... capability to contribute to our corporate goal with a plan to create 5,000 jobs in a call center environment. We accomplish this by creating partnerships with several IT, Training, and Telecommunications partners. This enables us to add ongoing technology to support our existing call center operations services including hardware, software and telecommunications equipment (ACD Systems). Our IT, Telecommunications, Operations & Training Team partners with you to design and develop customized solutions for your daily operations including: call center Taking Inbound Calls Making Outbound and Sales Calls 24-Hour Messaging Services Real-Time Reporting Level One Help Desk Trouble Ticketing and Dispatch Order Fulfillment Customer Service Support Providing Information and Referral Services Answering Services Scheduling Appointment Operator Services Emergency Contact Information/ Coordination CI focuses on providing accurate information, and quality customer while answering calls in less than 60 seconds.Read More