Consumer Relations Consortium

This is your seat at the table. The Consumer Relations Consortium is a membership group for forward-thinking organizations that wish to influence the direction of collections compliance, legal strategy, and regulatory policy. The CRC creates the conditions for collaboration among industry stakeholders to advance reform and best practices that are p... ractical, and enhance the consumer experience. The CRC takes the unique approach of proactive outreach to consumer groups. We engage in high-quality dialogue to get beyond talking points and bridge the gap of understanding between consumers and collectors, and to give regulators the benefit of hearing this in-depth discussion. The CRC attracts progressive accounts receivable organizations with revenues of at least $10 million; creditors who seek a space to delve deeply into the compliance and regulatory issues associated with collections and agency management; and technology firms that are prepared to engage at the senior executive level (non-sales) to advance collaborative solutions for the industry. CRC member organizations have a considerable impact on the consumer debt space. Collectively, we represent or serve the largest U.S. financial institutions and consumer lenders, healthcare organizations, telecom providers, and other creditors. We are on the front lines of consumer communication, initiating millions of contacts every month. As usual, last weeks meeting lived up to its great reputation. This is a very tight, well-informed group, willing to share information and work together to truly impact our industry. The group's size keeps it nimble, and frequent interactions with regulators enable members to propose actual solutions to shared concerns. This is what keeps my organization involved and coming back! Trudy Weiss Craig - General Counsel, Unifund CCR Year after year, Ive found the CRC meetings in Washington, D.C. to be a great investment of my time. I really appreciate the direct engagement with regulators, as well as the friendships Ive developed with the ...Read More