Consolidated CCS

Consolidated CCS is well positioned to provide cost effective services for businesses of all sizes and from any industry in support of repetitive, semi-skilled business processes. The company's core competencies and extensive experience as a provider of outsourced contact center services allows the company to offer compelling solutions for your bus... iness. The company's directors and management team have more than 133 years of collective experience in customer centric environments and have developed contact center best practices. The company's depth of experience with Operator Services (OS) and Directory Assistance (DA) translates directly to Business Process Outsourcing (BPO) for functions such as first level customer service, tech support, corporate reception & call transfer, product/service order taking, appointment scheduling, dispatch, medical reception and physician paging, substitute teacher placement for school systems, after hours answering, and message delivery. All of the company's team members gained experience in a customer-first environment fostered by the independent telephone company (ILEC) that founded the original business more than 120 years ago in support of telecommunications customers.Read More