Concord Communications Group

Begun in 1985 as First Watch Security and later incorporated as Concord Communications Group, we have been providing Security and Fire Alarm Systems, Communications Backbone Cabling and Business Telephone Systems for almost 30 years. With the advent of VoIP (Voice Over Internet Protocol) technology we have been in the forefront of the latest innova... tions. The universe of "Hosted" or "Virtual" PBX suppliers is filled with companies offering "low cost" service with virtually no technical support. After they mail you your telephones and you plug them into your network, what next? Most of the time you can take advantage of difficult to understand online interfaces with fixed options only to discover that almost every change you make to your services raises your monthly service charge. If you need assistance you can speak to (usually) an off shore technical support department. If you need real help because the system doesn't work as advertised, you need to enlist the help of either your own IT department or hire IT personnel from outside. Nearly 30 years of experience has taught us that our business clients want and need to get on with the business of business. Our clients, even those with an in house IT department don't want to have to become experts in this new technology. We knew that the real secret to a successful Hosted PBX service would be to provide a complete package. Therefore, we don't mail you the phones and wish you good luck while billing you each month, regardless of your success with the "self install" process. When you join our family of clients, we personally supervise every aspect of your installation. From hand delivering and setting up each phone to one on one personal customization and training with each employee, we don't leave until your system is fully satisfactory to you. We will completely customize your system to your needs and if those needs change, we'll do it again to meet your changing needs. Let us show you how you can lower your bottom line and also take advantage of the very ...Read More