CommBox
Content & Collaboration Software · Israel · 120 Employees
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About
Headquarters
Beit Pauza Glil-yam, Hod Hasharon, Center, 4690...Phone Number
+972 733735183Website
www.commbox.ioRevenue
$5.7 MillionIndustry
Who is CommBox
CommBox is an AI-powered omnichannel communication platform designed to help companies of all sizes significantly digitize and automate customer co mmunications. CommBox offers a unified inbox that enables customer service and sales teams to seamlessly engage with customers on their preferred channels (email, chat, SMS, WhatsApp, Messenger, Google, video, voice, social media, and more). Using AI and chatbots, CommBox provides a fully automated self-service experience on messaging channels, enabling its 350+ enterprise customers to benefit from improved operational costs, increased customer satisfaction, and higher agent productivity.Read more
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Sep 29 2023
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Oct 28 2021
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CommBox News & Media
New CommBox survey reveals: UK consumers call on AI to save “broken” customer service, as businesses fail to deliver on customer expectations
LONDON--(BUSINESS WIRE)--The results of a new survey into the customer service industry have today been released, revealing a growing call from UK consumers for brands to find ways to fix declining levels of customer satisfaction, particularly as customers become more unforgiving of poor service delivery. Commissioned by CommBox, a leading conversational AI-powered digital customer engagement platform, the survey of over 1,000 consumers and 250 managers in customer-facing organizations reveals
CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to Customer Service Ecosystems
LONDON--(BUSINESS WIRE)--CommBox, the leader in AI and automated customer communications, is today launching its new partner programme, CommBox Connect. This programme opens CommBox's market-leading technology to the broader customer service ecosystem, offering new revenue streams, faster time-to-value, and a more diversified client portfolio. This extension of CommBox’s AI and automation capabilities equips partners with an all-in-one solution to automate and digitise customer communications,CommBox launches Era AI to enable customer service to be intelligently automated and CX costs to be cut by 40%
TEL AVIV, Israel--(BUSINESS WIRE)--Today CommBox, the pioneer in AI-powered customer communications, is launching its new generative AI solution. Designed for medium to large businesses across a range of industries including healthcare, banking, retail, telecommunications and insurance, Era AI is based on a winning combination of both proprietary technology developed by CommBox and commercial large language models. Era AI’s functionality scans enterprise knowledge sources and, in just seconds,CommBox accelerates the autonomous customer experience revolution with the integration of generative AI from ChatGPT
Integration powers new capabilities across the entire customer journey for both human and automated agents BOSTON, Mass, May 2, 2023 /PRNewswire/ -- CommBox, provider of the first and only SaaS-based omnichannel autonomous customer communications platform, announced today the first in a...CommBox Expands Global Footprint with US Launch; Announces Amazon Connect Integration to Enable Call Centers with Voice and Messaging Solutions
The integration of Amazon Connect will ensure enterprises can deliver quality customer experiences across digital channels with one-stop-shop platform that includes both voice and automated messaging BOSTON, Feb. 22, 2023 /PRNewswire/ -- CommBox, a SaaS-based omnichannel autonomous...
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Frequently Asked Questions Regarding CommBox
CommBox is an AI-powered omnichannel communication platform designed to help companies of all sizes significantly digitize and automate customer communications. CommBox offers a unified inbox that enables customer service and sales teams to seamlessly engage with customers on their preferred channels (email, chat, SMS, WhatsApp, Messenger, Google,... Read More
