Cevro AI

Cevro AI is an artificial intelligence technology company that provides empathic AI agent solutions built exclusively for the iGaming industry. Formerly known as ChatForm AI, the company rebranded in October 2025 to reflect its specialized focus on transforming player support from a cost center into a loyalty-driven growth engine. Cevro AI delivers... intelligent customer support agents that operate as VIP managers, providing personalized, empathetic assistance to players across casino and sportsbook platforms. The company's AI agents are powered by domain-tuned large language models specifically trained on real iGaming situations, enabling them to understand player behaviors, compliance requirements, and operator workflows. With native-level fluency in over 100 languages, Cevro AI agents autonomously connect to operator platforms and back-office systems to instantly process player requests including withdrawals, deposits, bonus requests, account inquiries, and responsible gaming assistance. The platform features built-in compliance safeguards for responsible gaming and GDPR requirements, ensuring regulatory adherence while delivering natural, conversational interactions. Cevro AI has introduced its Bonus Engine, which enables AI agents to issue personalized offers, match bonuses, free spins, and promotions directly within chat conversations, merging support with retention strategies. The company serves leading iGaming operators and platform providers including EveryMatrix, Vegangster, White Hat Gaming, and Alpha Affiliates, managing hundreds of thousands of player conversations monthly. Led by CEO Chaim Heber, Cevro AI positions itself as the future of iGaming support, enabling operators to scale personalized, VIP-level customer service without expanding headcount while building genuine player connections that drive retention and engagement.Read More