Centerfirst Consulting

Centerfirst was founded in 2004 and primarily functioned as a consulting firm providing guidance to contact center stakeholders to help them maximize value from their contact center interactions. During the summer of 2013, client demand necessitated significant growth in the quality monitoring service area and laid the foundation for the current Ce... nterfirst corporate structure. The company has monitored interactions through a variety of channels including voice, email, web inquiry, and chat at contact centers that are structured as either single, multi-, or omnichannel. To make this possible, the company hire team members who have healthcare and pharma experience; in fact, more than 50% of team members are experienced healthcare professionals. The value the company provides to pharma companies lies in how the company uses data to deliver benchmarked 3D Insights and guidance at the agent, program, and customer levels. This three-dimensional approach enables pharma leaders to change course and make actionable decisions to resolve issues or address them before they arise. The company view each client as a partner, working together to develop a contact center program that meets their unique needs. And, most importantly, the company always keep a keen focus on the company's vision to improve the patient experience.Read More