CDM Direct

CDM Direct is a leading Australian-owned BPO. Outsourcing and offshoring operations for clients across Australia & New Zealand with over 25 years of experience. We provide a range of outsourced services including customer experience, help desk, back office, and outbound solutions to hundreds of Australian and international organisations. CDM Direct... has contact centres in Melbourne, Auckland, and Fiji servicing a range of industries across automotive, healthcare, financial services, e-commerce and appliances. We equip our agents with the latest AI powered technology and continually train them in the latest techniques to ensure our clients have access to the very best in the industry. CDM Direct takes care of the complex work of running a contact centre, allowing our clients to focus on their core business Do what you do best and outsource the rest. If you are looking for customer service, retention, acquisition or back office services, CDM Direct is the perfect solution. We have a proven track record of success and are committed to providing our clients with the best possible customer experience. Here are some of the key benefits of working with CDM Direct: Over 25 years of experience in the customer experience industry A wide range of services to meet the needs of organisations of all sizes State-of-the-art AI driven technology and training for our agents Data security is industry leading through our unique ISO 20252 certification and government trust mark If you are interested in learning more about CDM Direct, you can visit our website or contact us!Read More