Ccw

We will: Handle your complaint professionally Reply promptly and explain matters clearly Keep you informed of how your complaint is progressing Explain what else you can do if we cannot help you achieve your desired outcome Explain what you can do if you are dissatisfied with our service If you've received poor service, we may be able to get your w... ater company to reconsider its actions or decisions or pay you compensation where appropriate. We may formally investigate your complaint or facilitate mediation between you and your water company if your water company did not resolve it though its procedures. If these methods are unsuccessful, we will let you know the options available to you. We may find that what your water company did was correct. It may have acted in line with regulatory requirements. We will explain this to you if that is the case. If it has not been possible to find a resolution, you may be eligible to ask an adjudicator to make a final, binding decision. There are different adjudication providers in the water industry and the one who would make a decision on your complaint depends on who supplies your service. Your Advisor at CCW will discuss this with you, including what you need to do, the level of support we can offer you and your likelihood of the adjudication outcome finding in your favour. How you can complainRead More