CCW Digital
Media & Internet · New York, United States · 11-50 Employees
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Overview
Headquarters
535 5th Ave Fl 8, New York City, New Yor...Phone Number
(212) 885-2771Revenue
$7.5 MillionIndustry
ZI Rank: 1
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About CCW Digital
With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative research formats, and various forms of digital media that all compliment our industry leading live event series. Registering for CCW Digital is free with the following benefits: Biweekly special reports on hot topics like customer sentiment, journey mapping & bots. Triannual market studies with in-depth research on what customers want & CX leaders need. Each study is accompanied by a free online event exploring the findings & offering next steps. A weekly newsletter with articles, podcasts, blogs, how-to guides, leader profiles & more. Monthly webinars with C-level speakers discussing pivotal customeRead more
CCW Digital Org Chart
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CCW Digital Tech Stack
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CCW Digital News & Media
Contact Centers Add Technology but Still Fall Short
CCW Digital finds that CX technologies have not changed CX delivery.CCW's First Event Of 2024 To Explore Self-Service And Optimizing Customer Experience with Artificial Intelligence
Foremost Industry Leaders, including Neil Hoyne, Google Chief Strategist, and Klayton Kopecky, Senior Director at LinkedIn, to Lead Powerful Keynotes at CCW Austin: The World's Largest Customer Contact Event Series NEW YORK and AUSTIN, Texas, Oct. 18, 2023 /PRNewswire/ -- Customer Contact...NICE Enlighten XO Receives 2023 “Disruptive Technology of the Year” Honor in Customer Contact Week’s Excellence Awards Competition
HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) announced today that Customer Contact Week Digital (CCW), has named NICE and its AI-powered Enlighten XO solution as its 2023 “Disruptive Technology of the Year” award recipient. The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. The mission of the CCW Excellence Awards is to raise the bar for the contact center professCallMiner Named Automation Solution of the Year at 2023 CCW Excellence Awards
WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced it was named the 2023 CCW Excellence Award winner for Automation Solution of the Year. CallMiner won the same award in 2021 and was named runner up for Workforce Innovation of the Year at the 2022 CCW Excellence Awards. The award reinforces the power of the CallMiner platform to unlock value in the contact center, and uncover the insights needed
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With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technol... Read More
