Ccsnl

Customer Contact Solutions Nigeria Limited (CCSNL) was founded in 2005; a proud Nigerian company offering local support and services to our valued customers in Nigeria and West Africa. Blue Chip customer base; majority of customers listed locally and internationally. Supports active partnership with Microsoft Voice Partner, Terrasoft, Interactive T... echnologies, U-Connect Telecommunication Services, Aspect and Fonality. Offices in Lagos and Johannesburg South Africa. Business Units: Call Centre Technology hardware and software Business Process Outsourcing (BPO) - Outsourced Call and Contact Centre. Customer Relationship Management software Unified communication IP Telephone Solution (Contact IP) We aim at the entire business-not just the customer contact centre. We focus on making the most out of your business investment in people, process and technology for maximization of: Productivity, Revenue process, Operations accuracy and service delivery, Process accuracy and measurement, head count deployment and efficacy, expenditure measurement & reporting, and Time management & utilization.Read More