Cca

The Call Centre Analyst (CCA) KPI Dashboard was created in 2007 by a team of Call Centre consultants with significant experience of managing large complex Call Centre Operations. This wealth of experience, combined with a solid technology capability, has resulted in a very powerful KPI Dashboard reporting solution, which, out of the box, covers mos... t of a typical Call Centre's reporting needs. CCA Dashboards can be customized, and, being well equipped with a clear understanding of what is required in order for Call Centres to run smoothly, our team is well positioned to provide Dashboard solutions to address these specific needs. "CCA Dashboards provide round the clock visibility, no matter where you are,... in meetings, away on business or at home." All of our consultants were either Directors or Senior Business Analysts in Call Centres previously, and we have all felt the pain of having to rely on manual reporting. It is this unique and powerful combination of hands on experience in managing Call Centres, coupled with expertise in KPI Reporting and Dashboard design, that will be a significant advantage to any Call Centre Operation. The CCA team will save you years of frustration and headaches, and revolutionise your Call Centre's information management and reporting strategy.Read More