CallActive

CallActive offers extensive knowledge and experience in the Retail industry. We couple our state of the art facilities with the ability to understand and deliver on both the customer and our clients requirements. We have the ability to perform both Outbound and Inbound related pieces of work, and if required can perform these simultaneously. We hav... e worked with several Retail clients and produced strong productivity and customer satisfaction results. We have done this by: Providing 24/7 support to our client and their customers Producing and implementing a custom built workforce planning tool Imparting our experience and knowledge of using a predicative dialler Maximising every contact with a customer though use of our Premier dialler Providing our clients with a custom built CRM tool Implementing extensive sales programs designed to harness customer interaction Driving results through our exceptional and experienced leadership team Providing our clients with extensive reporting highlighting customer feedback, productivity measures and analytical data 24/7 tech support Using both a part-time and full time workforce for shift flexibility Ensuring quick turnaround times for client system integration Using our qualified learning and development team in induction Implementing practical coaching techniques designed to increase consultant competency Minute by minute monitoring of KPI's to ensure maximum profitability for our clients Introducing customer feedback programs to assist our clients in their future endeavours In the retail sector, we have produced results that well exceed our clients expectations. Our desire is to understand what our client is after and what they want their customers to experience. We produce an end solution that is fully customised, transparent and delivers on all KPI's that our clients expect.Read More