Call Services

Call Services, a wholly owned subsidiary of Mauritius Telecom, pioneered the contact centre and Business Process Outsourcing (BPO) industry in Mauritius, operating since 1999. The company offers a comprehensive suite of contact centre and BPO services from its single location. With 761 full-time employees and 467 positions, Call Services operates 24/7, supported by bilingual staff proficient in English and French, experienced in customer service and telemarketing. It is recognized for its advanced call centre technology, solidifying its position as a leader in the region.

Leveraging deep expertise, initially gained from managing Mauritius Telecom Group's helpdesk for fixed line, mobile, and internet services, Call Services has grown significantly. The company is committed to operational excellence, holding ISO certification since June 2005 and being the first call centre in Mauritius to achieve the NF 345 "Customer Relations Service Center" certification in March 2013. This dedication to quality and service is reflected in its team's capabilities; you can Meet Call Services's team for more insights. The company employs between 500 and 1,000 individuals, underscoring its substantial operational capacity.

Call Services has expanded its client base organically beyond its initial role for Mauritius Telecom, now serving diverse sectors including telecom operators, online betting, utility companies, financial institutions, market research, and government bodies. This broad client portfolio highlights the company's adaptability and proven track record in delivering high-quality BPO solutions. With a revenue of $130.7M, Call Services is a key contributor to the African BPO landscape, providing specialized services and technological infrastructure to meet complex business needs.