Bartow Public Library

Provide operational support for securing all maintenance renewal and expansion revenues from existing customers. Develop a regular communications methodology to customers that increase their level of knowledge, understanding, usage and satisfaction with the product. Collect information from key customer contacts regarding the level of existing prod... uct knowledge and the kinds of communications required to increase knowledge levels. Work with the Customer Advocate Specialist to ensure all records in the CRM system are accurate and complete. Correlate and report on customer satisfaction levels across each of the customer contacts. Develop a product education process and tools required to raise various product knowledge points across all existing customers. Maintain all responsibilities as the SalesForce Administrator. Frequently design marketing sales campaign materials used in both print and email formats that are distributed to over 25k+ recipients. Lead training efforts for upper management and the sales team for both Netsuite CRM and Salesforce. Organized and coordinated a company-wide CRM data migration to streamline business processes through increased communication and reduced workflow friction. Produce sales leads using Google Analytics and Web Trends by analyzing web traffic data. Coordinate booth layouts, designs, and material acquisitions for multiple annual conferences around the U.S. and Canada. Design and customize corporate sales reports to ensure accurate and accountable information. Developed several new community programs for various age groups to promote better involvement and participation with the public library system. Supervised the art gallery features by securing exhibit sponsors, coordinating gallery guides, and promoting events through various newspapers and social media sites. Designed all marketing materials used to promote community programs and other services. Created and maintained the Facebook page for the Friends of the Bartow Public Library, an exclusive organization that ...Read More