Ansafone Contact Centers

Founded in 1970, Ansafone Contact Centers is a telecommunications company specializing in outsourced contact center services. It offers a comprehensive suite of solutions including phone, email management, live chat, social media monitoring, and Interactive Voice Response (IVR) systems. The company assists businesses with critical functions such as help desk operations, tier 1 technical support, customer enrollment, sales conversions, and general customer service.

Operating across 21 locations, Ansafone Contact Centers serves a broad client base with a dedicated team of 500 - 1,000 employees. The company generates substantial revenue, reported at $169.1M, underscoring its significant market presence. Their service portfolio is designed for scalability and customization, catering to diverse business needs. For insights into the people driving these operations, you can Meet Ansafone Contact Centers's team to learn more about their leadership and operational structure.

Ansafone's product and service offerings are extensive, encompassing BPO services, customer support, bilingual programs, inbound customer support, technical support, and data collection and analytics. They also provide specialized services like emergency medical dispatch and communication technology solutions. Their expertise extends to managing customer interactions across multiple channels, including web chat, email, and social media monitoring, ensuring high-quality, concise communication. This broad capability positions them as a key player in the competitive contact center outsourcing market.