American MediConnect

American MediConnect is truly a unique answering service because of our people, our process, and our technology. Our Telephone Service Representatives are trained to handle each call in strict accordance with our clients' instructions, which, united with the latest messaging software and hardware, creates an unparalleled level of customer satisfact... ion. From the start, our team will work with you to fully understand your objectives and program requirements. We will develop detailed program specifications, customized scripting and activity reports designed to meet your objectives. We will work with you to develop specific performance indicators that will play a key role in our staging, reporting, and monitoring. The Telephone Service Representatives answering your calls are trained to handle your calls as a seamless extension of your company. American MediConnect operates 24 hours per day, 7 days a week and employs between 40 and 50 Telephone Service Representatives. We achieve full redundancy with mirrored hard drives and daily system backups, as well as a redundancy and overflow call center in Springfield MA. We also ensure constant power to our system with a generator and battery backup system to provide uninterrupted service.Read More