Ambs Call Center

Highly Engaged Employees

Ambs Call Center is a family-owned, award-winning telephone answering service and call center company that delivers 24/7/365 live U.S.-based customer communication solutions. Its comprehensive service portfolio includes virtual receptionist services, medical answering (HIPAA-compliant), AI-assisted receptionist, employee call-off hotlines, appointm... ent scheduling, mass texting (myAmbs), order entry, voicemail, and call routing. These services are designed to eliminate missed calls, improve customer satisfaction, and streamline communication workflows for businesses of all sizes. By integrating seamlessly with platforms such as Salesforce, HubSpot, Microsoft Teams, and Zapier, Ambs solves the challenge of fragmented communication, enabling businesses to connect their call center operations directly to their CRM and internal systems. All calls are answered by U.S.-based agents, ensuring cultural familiarity, faster resolution, and higher customer trust. Company History / Origin Story Founded in 1932 in Jackson, Michigan, Ambs Call Center began as a local telephone answering service during the early days of switchboard communication. Over the decades, the company has embraced technological advancementsfrom rotary phones to cloud-based AI systemswhile maintaining its founding principles of integrity, respect, and customer-first service. Still family-owned today, Ambs is led by the third generation of the founding family. Mission & Vision Mission: To help businesses succeed by providing reliable, professional, and empathetic communication with their customersanytime, anywhere. Vision: To be the most trusted answering service in North America, known for combining human warmth with technological innovation to deliver exceptional customer experiences. Achievements & Milestones Recognized as the #1 Answering Service in the U.S. for quality and performance Multiple ATSI Awards of Excellence and CAM-X Awards for service quality Expanded to a nationwide client base across all industries Launched AI Receptionist services, ...Read More