Air Selangor

Air Selangor is a key provider in Malaysia's Water & Water Treatment and Energy, Utilities & Waste Treatment sectors. The company's primary objective is to deliver unrivaled water services, ensuring a consistently adequate, environmentally safe, and clean water supply that offers value for money and meets customer satisfaction. Operating within Asia, Air Selangor focuses on achieving the highest attainable service standards for its stakeholders.

Central to Air Selangor's operations is a strong emphasis on customer engagement and digital transformation. The company actively connects with its customers through various communication channels, including social media platforms like Facebook, Instagram, Twitter, and LinkedIn, alongside a 24/7 hotline. To enhance customer experience, Air Selangor developed a mobile application offering features such as service notifications, bill payment, and issue reporting. This commitment to service excellence is supported by a workforce of 1,000 - 5,000 employees, and one can learn more about their dedicated personnel by visiting Meet Air Selangor's team.

In 2020, Air Selangor achieved a Customer Satisfaction Score (CSAT) of 63.6%, derived from a comprehensive survey conducted from September to October 2020, involving 2,380 respondents across Selangor and Kuala Lumpur. This score reflects feedback gathered through online surveys and Focus Group Discussions with residential, commercial, and partner groups. The company generates a revenue of $23.1M, underscoring its significant operational scale and commitment to providing essential utility services.