Air Selangor

Highly Engaged Employees

Air Selangor aspire to: Deliver unrivaled water services to Air Selangor's all customers. Provide a consistently adequate, environmentally safe and clean water supply, and value-for-money services that fulfill Air Selangor's customers' satisfaction. Achieve the highest attainable service standards and provide value for money water supply that fulfi... lls customers' expectations. Air Selangor's customers are Air Selangor's biggest stakeholders and Air Selangor strives to provide the best possible service to them. Air Selangor connects with Air Selangor's customers through various communication and social media channels, i.e. Facebook, Instagram, Twitter, and LinkedIn, in addition to Air Selangor's 24/7 hotline, the Air Selangor Customer Center at 15300. As part of Air Selangor's effort to provide an improved customer experience through digital solutions, Air Selangor enhanced the Air Selangor mobile app with a multitude of features that enable Air Selangor's customers to access the latest service notifications, check and pay their bills, as well as report leakages and water issues. In 2020, Air Selangor has scored 63.6% in Customer Satisfaction Score (CSAT) score. This survey was conducted from 15 September until 25 October 2020 through two methods; online survey and Focus Group Discussions (consisting of three main stakeholder groups, i.e. residential, commercial, and partners). The score was derived from responses from 2,380 respondents in Selangor and Kuala Lumpur. Stakeholder EngagementRead More