ACL Care Homes

Prior to admission a trained member of staff from the Home will carry out an Assessment of Needs. A prospective client will only be accepted if the manager feels confident that the Home can adequately meet those needs. Prior to admission each potential client is given in writing, a clear statement of the terms under which our accommodation is offer... ed, each client is given a copy of our Complaints Procedure and our Residents Charter upon taking up residence. Every client has the opportunity to visit the Home at least once prior to admission and to reside in our Home on a trial basis for a reasonable period, up to 12 weeks. During the trial period, we familiarize the client with the Home and introduce him/her to staff members and other clients. From the moment the client arrives, we establish records, which are regularly updated as information changes, until such time as the client ceases to be with us. Each client may have access to their records on request and with assistance from their key worker, in accordance with Access to Information Act 1987. The company acts and is registered in accordance with the Data Protection Act 1995. The client is always kept informed of ways of obtaining assistance if required. During the trial period, we monitor the client's adjustment to his/her new surroundings, by noting the following: the client's relationship with the staff. We endeavor to meet the client's personal needs. We assess the need for adjustments in the use of any equipment/adaptations. We observe the client's relationship with other clients living in the home. It is our policy to avoid unplanned admissions where possible. There may be occasions when an emergency arises for an individual. Subject to availability, we wish to be able to act flexibly in order to meet that need. Emergency admissions will only be accepted on the condition that sufficient information is given to the Manager to assess whether the prospective resident's requirements can be broadly met within the facilities and services on offer at the ...Read More