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Warren Buckley

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Background Information

Employment History

Managing Director of Service Management

Openreach


Affiliations

Business Disability Forum

Board Member


HSBC plc

Global Head of Contact Centres


Orange Business Solutions Inc

Customer Services Director


Citizens Advice Bureau

Trustee


Vodafone Ltd

Call Centre Advisor


British Telecommunications plc

Managing Director, Customer Service


British Quality Foundation

Board Member


Portfolio

Director


Education

Politics

University of Leicester


MD Customer Service


Web References(121 Total References)


Our executive team

Warren Buckley, Managing Director, Service Managment
Warren Buckley, Managing Director, Service Management joined Openreach from BT Retail in October 2013, and is responsible for all aspects of customer in-life service management. From service management centres, customer experience, in-life services, contract delivery to Next Generation Access service, the aim is to provide a clear end-to-end process for our customers and engineers. Before that he enjoyed a varied career with several major telecoms companies, including Orange, Vodafone and Lucent Technologies. He has held a variety of operational and product management roles both here in the UK and globally. Warren started his career as a call centre advisor with Vodafone.


Warren Buckley - Business Disability Forum

Warren Buckley
Global Head of Contact Centres at HSBC Retail Banking and Wealth Management Warren is Global Head of Contact Centres for HSBC. Previously he worked at BT as Managing Director of Service Management for Openreach (a BT Group Company). Before joining BT, Warren worked at Orange, Avaya, Lucent Technologies and Vodafone. He is also Chair of the Business Disability Forum and a trustee of the Citizen Advice Bureau.


Issue 34 - July 2014

Openreach recruiting 1,600 new engineers By Warren Buckley, managing director, Openreach In May we announced 1,600 new engineering jobs at Openreach and a major recruitment drive across the UK....


Media Releases - Business Disability Forum

Openreach's Warren Buckley becomes Chair of Business Disability Forum's Board


http://www.btplc.com/Sharesandperformance/Industryanalysts/Newsletter/Issue34/News4/index.htm

Warren Buckley
By Warren Buckley, managing director, Openreach


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